The Tuli

Dispatch conditions

Deliveries are made only within Germany.

-- Clients from other countries can pick up the purchased articles from our store room; or please ask for a transport price. In case of delivery to your country the prices might change due to your local VAT!

Dispatch costs (inclusive of legally applicable VAT)

Deliveries within Germany:

We charge shipping costs on the basis of the order value (product price):
from 1 - 99,99 EUR = 6,90 EUR
Free shipping within Germany from a value of 100 EUR.

If the dispatch involves bulky goods (freight forwarding), we calculate as follows:
from 1 - 99,99 EUR = 6,90 EUR
Free shipping within Germany from a value of 100 EUR.

Bulky goods are marked as such in the item description.

 - Service for clients from Switzerland: http://www.swiss-paket.de/filialen.

Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 3 - 50 days, in case of foreign deliveries, within 5 - 50 days after the order confirmation (in case of agreed-upon advance payment, with respect to your payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.

Terms of payment

In case of deliveries within Germany, you have the following payment options:

-  Prepayment via transfer with 5% discount
-  Payment via credit card by Paypal
-  Payment via PayPal
-  Payment by invoice (via Paypal Plus)

In case of deliveries to a foreign country, you have the following payment options:

-  Prepayment via transfer with 5% discount
-  Payment via PayPal
-  Payment via credit card by Paypal

Further details on payment

We reserve the right to make the delivery only against prepayment via transfer in isolated cases.
As long as you make the prepayment , we will grant you 5 % early payment discount on the gross product value of the order.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

All clients from these countries or other countries can pick up the articles here in Germany on request.

* Clients from NOT-EU-Countries: please ask for delivery possibilities

                      

We deliver with TransNatur, HELLMANN Logistics, Dachser or DHL from monday to friday. 
.

Danger and warning notices for appliances with bioethanol burners

• This appliance must not be left unattended by children or disabled persons.
• Keep small children away from the appliance.
• The design of the appliance must not be modified.
• Only spare parts approved by the manufacturer may be fitted.
• Read the operating instructions carefully before use.
• Only use the intended fuel.
• Absolutely no ignition sources when filling.
• If fuel is spilled outside the burner during filling, do not ignite under any circumstances. First dry up any spilled fuel or remove it from all cracks and cavities and ventilate.
• It is not permitted to fill the appliance during operation or when it is hot. Observe the instructions attached to the appliance and the burner. Temperature below 24° C! Only fill with a filling vessel! Do not fill with a canister!
• Touching hot metal parts can cause burns. Be careful when handling the hot or burning appliance.
• Only operate in ventilated rooms.
• Extinguishing: only with extinguishing cap
• Emergency extinguishing: Fill the burner with water using the filling vessel - never overfill!!! A fire blanket and suitable fire extinguisher are recommended

Danger and warning notices for handling bioethanol

• Keep out of the reach of children.
• Keep container tightly closed.
• Keep away from heat, sparks, open flames, hot surfaces. Do not smoke.
• Take precautionary measures against static discharges.
• Highly flammable liquid and vapor.
• Harmful if swallowed.
• Harmful if inhaled.
• Harmful to aquatic organisms, with long lasting effects.
• Not suitable for human consumption.
• Only ignite and burn in the burner provided.
• Only ignite with the fire hook provided.

Danger and warning notices for effect burners (electric fires)

• These appliances must not be used unsupervised by children or disabled persons.
• The design of the appliances must not be modified.
• Only spare parts approved by the manufacturer may be fitted.
• Read the operating instructions carefully before use.
• Do not place any flammable objects in or on the appliance.
• Never cover the appliance.

Protective measures/safety instructions for installing gas fireplaces

The following protective measures and safety instructions must be strictly observed:

• Installation and maintenance of the appliance may only be carried out by a recognized and competent installer in the field of gas heating and electricity.
• No modifications may be made to the appliance.
• Only use the approved flue gas extraction/combustion air supply system.
• Procedure when installing a free-standing appliance: place the appliance at the specified minimum distance from the rear wall (see information in the instructions).
• Do not cover the appliance or wrap it in an insulating blanket or other materials. Ensure that there are no flammable objects and/or materials in the radiation area of the appliance. This radiation range is 500 mm, unless otherwise specified.
• Only use the set included in the scope of delivery, for example the wooden block set or the pebble set, and place it exactly as described.
• Leave the space around the ionizing pin and the ignition pin free and never place any incandescent material around these pins.
• Make sure that the gas pipes and connections are clean and free of any impurities. Install a gas tap in accordance with the applicable regulations.
• Check the entire system for gas leaks before commissioning.
• Check the entire system for gas leaks before commissioning.
• Ensure that the pressure equalization hatch(es) at the top and/or bottom of the appliance are not blocked and check that these hatch(es) are well connected to the sealing surface before installing the appliance.
• Do not ignite the appliance until it has been fully installed in terms of gas technology, exhaust technology and electrical technology.

The appliance is designed to create a cozy atmosphere and to heat. This means that all visible surfaces, including the glass, can become hotter than 100°C. It is recommended to always place a protective grille in front of the appliance when children, the elderly or physically disabled persons are in the same room.