DRU Diablo Polo

Dispatch conditions

Deliveries are made only within Germany.

-- Clients from other countries can pick up the purchased articles from our store room; or please ask for a transport price. In case of delivery to your country the prices might change due to your local VAT!

Dispatch costs (inclusive of legally applicable VAT)

Deliveries within Germany:

We charge shipping costs on the basis of the order value (product price):
from 1 - 99,99 EUR = 6,90 EUR
Free shipping within Germany from a value of 100 EUR.

If the dispatch involves bulky goods (freight forwarding), we calculate as follows:
from 1 - 99,99 EUR = 6,90 EUR
Free shipping within Germany from a value of 100 EUR.

Bulky goods are marked as such in the item description.

 - Service for clients from Switzerland: http://www.swiss-paket.de/filialen.

Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 3 - 50 days, in case of foreign deliveries, within 5 - 50 days after the order confirmation (in case of agreed-upon advance payment, with respect to your payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.

Terms of payment

In case of deliveries within Germany, you have the following payment options:

-  Prepayment via transfer with 5% discount
-  Payment via credit card by Paypal
-  Payment via PayPal
-  Payment by invoice (via Paypal Plus)

In case of deliveries to a foreign country, you have the following payment options:

-  Prepayment via transfer with 5% discount
-  Payment via PayPal
-  Payment via credit card by Paypal

Further details on payment

We reserve the right to make the delivery only against prepayment via transfer in isolated cases.
As long as you make the prepayment , we will grant you 5 % early payment discount on the gross product value of the order.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

All clients from these countries or other countries can pick up the articles here in Germany on request.

* Clients from NOT-EU-Countries: please ask for delivery possibilities

                      

We deliver with TransNatur, HELLMANN Logistics, Dachser or DHL from monday to friday. 
.

Protective measures/safety instructions during installation

The following protective measures and safety instructions must be strictly observed:

• Installation and maintenance of the appliance may only be carried out by a recognized and competent installer in the field of gas heating and electricity.
• No modifications may be made to the appliance.
• Only use the flue gas extraction/combustion air supply system supplied by DRU.
• Procedure for installing a freestanding appliance: place the appliance at the specified minimum distance from the rear wall (see the information later in this text).
• Do not cover the appliance or wrap it in an insulating blanket or other materials. Ensure that there are no flammable objects and/or materials in the radiation area of the appliance. This radiation range is 500 mm, unless otherwise specified.
• Only use the set included in the scope of delivery, for example the wooden block set or the pebble set, and place it exactly as described.
• Leave the space around the ionizing pin and the ignition pin free and never place any incandescent material around these pins.
• Make sure that the gas pipes and connections are clean and free of any impurities. Install a gas tap in accordance with the applicable regulations.
• Check the entire system for gas leaks before commissioning.
• Make sure that the pressure equalization hatch(es) on the top and/or bottom of the appliance are not blocked and check that these hatch(es) are well connected to the sealing surface before installing the appliance.
• Do not ignite the appliance until it has been fully installed in terms of gas technology, exhaust technology and electrical technology; first go through the procedure described in chapter 7.3 of the instructions.
• Do not use the appliance if a pane is broken and/or cracked. The pane must be replaced first.

Procedure for installing a built-in appliance:

• Use fireproof and heat-resistant materials for the fireplace surround, including the top of the fireplace surround and the material inside the fireplace surround, such as the floor under the appliance and the rear wall in front of which the appliance is installed. Both panel materials and stone-like materials can be used for this purpose.
• Take appropriate protective measures to ensure that the wall behind the fireplace surround and the materials or objects located behind the rear wall do not heat up too much.
• Observe the minimum specifications regarding the internal dimensions of the fireplace surround. These have been specified for safety reasons and to avoid extreme heat build-up in the fireplace conversion.
• Ventilate the fireplace conversion using ventilation openings (see instructions). These openings are crucial for safety and to prevent extreme heat build-up in the fireplace conversion.
• The electrical connections must be heat-resistant.
• Position the heat-resistant power connections away from the appliance and as low as possible in the fireplace surround.
• This applies in connection with the temperature development in the fireplace surround.

The appliance is designed to create a cozy atmosphere and to heat. This means that all visible surfaces, including the glass, can become hotter than 100°C. It is recommended to always place a protective grille in front of the appliance if children, the elderly or the physically disabled are in the same room as the appliance. If vulnerable persons may regularly be present in the room without supervision, a fixed screen must be fitted around the appliance.